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Returns Policy

UK customers may return goods in their original condition with their receipt within 14 days of the date which UK Picture Framing supplies has shipped the goods to the customer to obtain a full refund. UK Picture Framing Supplies is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

Overseas customers may return goods in their original condition with their receipt within 21 days of the date which UK Picture Framing Supplies has shipped the goods to the customer to obtain a full refund. UK Picture Framing Supplies are not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

If goods are damaged in transit, you must report this within 24hrs of receiving the package, so we can report the issue to our shipping company and conduct an investigation.

The returns address is : UKPFS, Glenview, Wyndham Road, Innellan, PA23 7SH, UK

For orders of significant value it is best to return via Royal Mail with a Signed For service.