Shipping & DeliveryThe following are some commonly asked questions about our shipping policy/costs -
|Who do you use for delivery?||We use Royal Mail to process our deliveries within the UK. Royal Mail is also used for international orders up to the point of departure from the UK, and with Royal Mail's overseas delivery partners thereafter.|
|Why do you use Royal Mail?||Royal Mail has one of the widest delivery networks across the whole of the UK including the Scottish Highlands & Islands, Northern Ireland and the Channel Islands. They can offer some of the best prices and delivery times for the whole country.|
|What will the shipping cost of my order be ?||The cost of shipping & delivery, whether in UK or abroad, is calculated based on the estimated total weight of the items in your order. Small lightweight items under 0.1kg can ship for as little as the cost of a Royal Mail Large Letter stamp (currently £1.06). Costs are based on the size of packaged items, ie Large Letter, or Small/Medium parcels.|
|When will my order ship?||We work Monday through Friday and dispatch on the same day for orders received before midday each working day. Orders received after midday Monday through Friday will ship the next working day.|
|How long will my delivery take?||Royal Mail 1st Class is a 1-3 business day service (there is no guarantee of delivery the next working day), and Royal Mail 2nd Class is a 3-5 business day service. You can choose from these services during checkout but before paying.|
|Do you offer next day delivery?||We can offer Royal Mail Special Delivery by 1pm at an additional cost to you. If you require this service, please contact us before 11.30 am Monday-Friday and we can advise and invoice you for this additional cost.
Next day deliveries that are shipping on Friday for delivery on a Saturday incur an additional weekend delivery cost (£3+VAT) on top of the Next Day Delivery charge from Royal Mail
Royal Mail's Next Day before 9 am service is not advised as in our experience they regularly involve attempted deliveries that occur very early (sometimes before 7 am, when businesses are typically closed).
|How is shipping affected by weight?||For UK shipments less than 2kg in weight, we use standard Royal Mail 1st & 2nd class delivery (Large Letter & Small / Medium Parcel) services, sometimes with Signed For (requiring a signature) service.|
|What about heavier orders?||For UK shipments of over 2kg we use Parcelforce 48 Express service. Sometimes for larger shipments we ship multiple packages from same order as a multi-package consignment which will have multiple barcodes which we will forward to you in the order dispatch notification.|
|What about heavier international orders?||For international orders of over 2kg it would be best to contact us with what you want to buy so we can do an accurate weight estimate. Sending internationally over 2kg can be very expensive. Cheaper shipping options can sometimes be found by splitting an order up into two (or more) parts. We can advise you of shipping costs once we have an accurate weight estimate.|
|Do you offer free shipping?||Yes, free (2nd class, 3-5 day) shipping is offered on orders over £35 (including VAT) we only do free shipping to UK destinations, this discount is automatically available during the checkout process when you have items in excess of £35 incl.VAT in your shopping cart..|
|Can I track my order?||We receive barcodes for all Royal Mail shipped items. Most of these barcodes are only good for delivery confirmation but not tracking. Items shipped with Royal Mail Next Day delivery do have barcodes that can be used to track, as do Parcelforce Express 48 barcodes and international tracked services barcodes. Where barcodes provide tracking, we will send that barcode in the order dispatch notification. If there isn't one listed there then your order has no tracking available.|
|What if I am not in to receive the shipment?||Royal Mail should leave a red re-delivery card if you are out. Please check for one if you are expecting a delivery. The red card will detail what time they called and list details about scheduling a redelivery at your convenience. You also have the option to pick up your missed delivery from your delivery office at your convenience.|
|I have not received my order, what should I do?||First of all, please make sure you have not received a red attempted delivery card from Royal Mail. They will leave one of these if they have attempted delivery when you were out.
If there is no red card, and you have not received your order in the forecast time for your chosen delivery service, please contact us and we can check the barcode for additional information relating to your delivery.
You may also want to check your delivery address (it will be listed in your order confirmation email). Occasionally this address if you have checked out with Paypal Express can be an old address that you have mistakenly used.